Remote Tracing — How and Why?

How do you upload a remote trace file to Pivotal Lab Network, and why would you want to do it?

Pivotal Lab Network (PLN) has enabled remote tracing for all accounts. This means that if you have a tracer or edger, you can upload a frame's precise dimensions with your patient's order. 

In addition to reducing the turnaround time by at least one day for most jobs, this has several other benefits for both complete and uncut lens orders.

Please see the videos below for step-by-step instructions on how to upload a remote trace file with your order, as well as an explanation of why you should it's whenever possible.

How to Upload a Remote Trace File with Your PLN Order

Remote Tracing for Complete Jobs: How and Why?

Remote Tracing for Uncut Jobs: How and Why?

Need More Help?

If we can answer any questions or provide further assistance as you attempt to provide remote traces with your PLN orders, don't hesitate to email us at support@trypivotal.com — we're always standing by to help.