Help Center
Main Website
Still Need Help? Create a Support Ticket »
Pivotal Lab Network (PLN) Q&A
Pre-Membership Questions
Getting the Most Out of Pivotal Group
Navigating Your Membership
How to Get Help
Maximizing Your Use of Pivotal Group Benefits
Pivotal Lab Network (PLN) Q&A
Getting Started with PLN
Opting Out with VCPs
PLN Troubleshooting & Help
PLN's "Bridging the Gap" Series
Pivotal Group Stock Lens Program Q&A
SOMO Stock Lens Q&A
Pivotal Group's Frame Program Q&A
Other Member Benefits
Credit Card Processing
Payroll Processing
Back to home
Help Center
Pivotal Lab Network (PLN) Q&A
Pre-Membership Questions
Getting the Most Out of Pivotal Group
Navigating Your Membership
How to Get Help
Maximizing Your Use of Pivotal Group Benefits
Pivotal Lab Network (PLN) Q&A
Getting Started with PLN
Opting Out with VCPs
PLN Troubleshooting & Help
PLN's "Bridging the Gap" Series
Pivotal Group Stock Lens Program Q&A
SOMO Stock Lens Q&A
Pivotal Group's Frame Program Q&A
Other Member Benefits
Credit Card Processing
Payroll Processing
Pivotal Lab Network (PLN) Q&A
Help articles relating to our full-service generated lab, Pivotal Lab Network (PLN). How to use the ordering portal, check order status, and more.
What’s the backstory on PLN?
How is PLN's pricing so low? How good can the quality really be?
What’s the average turnaround time for PLN?
I use Varilux/ Zeiss/ Hoya/ Shamir — will my patients adapt to PLN's PAL designs?
How would I categorize the progressives and AR? How do they compare to what I’m using currently?
If I have a question about lens designs, non-adapts or difficult jobs, who do I contact?
How do I order? Can we order PLN lenses from Vision Web?
What type of warranties does PLN offer on its lenses?
How does PLN handle warranty jobs?
What minimum volume is required to get my discount with SOMO and/or PLN?
Does PLN offer 50% off a second pair, a volume discount, or any sort of rewards program?
Getting Started with PLN
How to Order PLN Sample Lenses
Overview of PLN's Order Entry Portal (OEP)
How to Place an Order Through PLN's Ordering Portal
How to View Your Order History with PLN
How to Check the Status of a PLN Order
Submitting Remakes & Reorders Using PLN's Ordering Portal
“Why Is Pivotal Group’s Lab Pricing So Cheap?”
Answering Pivotal Lab Network's (PLN) Frequently Asked Questions
3 Steps to Setting Up Your Lab Account
What Are the Differences Between Your Current Lab & Pivotal Lab Network?
The Top Five Most Common Misconceptions About PLN
Implementing PLN in Your Practice
Is Quality Loss a Concern with Pivotal Lab Network?
See more
Opting Out with VCPs
What is “opting-out?”
Which states can opt-out of their lab requirements?
How do I learn more about if this will work for me?
I use the VCP's in-office finishing program, am I not opted out?
If “opting-out” is so much more profitable, why isn’t everyone doing it?
I live in an opt-out state and pay a group/consultant. They seem like very smart people, and I like working with them. Why haven’t they mentioned this to me?
See more
PLN Troubleshooting & Help
Remote Tracing — How and Why?
What Does a "Breakage" at Pivotal Lab Network (PLN) Mean?
Requesting Lens Remakes & Returning Lenses to PLN
Measuring ED Axis
PLN's "Bridging the Gap" Series
Increasing Profits by Reducing Account Remakes
Selling from the Chair (Live Webinar)
Maximizing Your Optical's Sales Using Today's Most Effective Sales Strategies
How Do PLN's Lenses & Coatings Compare to Other Labs?
