One-Sentence Synopsis:
How to make any lab relationship smoother and more profitable — your lab relationship should be VERY enjoyable!
What you’ll learn:
- The importance of knowing your policies: remakes, shipping, warranties, etc. And making sure your staff know them too.
- Making sure that you take notes when evaluating and determining patient needs.
- How well-trained staff can payoff tremendously in your lab relationship & profit margins.
- Approaching your lab relationship from a collaborative, NOT a combative perspective (and what the payoffs are).
- Understanding a lab’s operations and remake rates so that you can reduce your number of angry/impatient patients and make your business less stressful.
Why it’s important to your success:
A better lab relationship makes you happier, your staff happier, and your patients happier.
Understanding how to treat this relationship as a collaboration, not a battle, will make your practice less stressful and your patients a lot easier to please.