Welcome to Pivotal Group's Help Center!

Pre-Membership Questions

Are you interested in joining Pivotal Group, but have some questions you want answered before joining? Here's some more insight into our group!

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Getting the Most Out of Pivotal Group

Learn how to get the most out of your exclusive member benefits. Where to find pricing, how to apply with our partners, how to get support, and more.

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Pivotal Lab Network (PLN) Q&A

Help articles relating to our full-service generated lab, Pivotal Lab Network (PLN). How to use the ordering portal, check order status, and more.

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Pivotal Group Stock Lens Program Q&A

Help articles relating to our stock lens program. How to navigate our ordering portal, check backorder status, and more.

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Pivotal Group's Frame Program Q&A

Help articles relating to Pivotal Group's frame program. Warranties, return policies, shipping help, and more.

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Other Member Benefits

We offer an abundance of other member benefits, such as contact lens discounts, edger discounts, credit card processing, direct billing, and more.

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